Financial Services Organization (FSO) Technology Consulting Principal Anurag Mishra was a panelist in the 2023 Temenos Cloud Forum for Philippine banking professionals. Anurag talked about banking transformation and explained that the cloud could help banks efficiently scale their operations and design more engaging customer experiences.
Anurag (right) at the 2023 Temenos Cloud Forum for Philippine banking professionals
“One of the most important shifts that is happening is on the customer side. Banking is going to transition while customers are demanding ‘hyper-personalization’ – and that requires new technologies. Today is the best time to shift from a technology perspective because the number of options to deliver on customer experience is huge and the cloud can solve specific problems,” Anurag said.
Representatives from leading banks in the country also exchanged insights on key banking innovation trends, lifecycle banking, small and medium enterprise (SME) digital banking, and cloud banking.
